AI Chatbot for Medical Practices
Automate patient bookings, pre-visit intake, and initial triage — while keeping clinical staff focused on care, not admin.
The Problem
Reception bottlenecks
Patients call for appointments, prescription refills, and test results. Staff spend half their day on the phone instead of clinical admin.
Delayed follow-ups
Post-visit instructions, medication reminders, and test result notifications are inconsistent. Patients forget or get confused.
Triage without clinical time
Nurses spend 20+ minutes per day sorting "urgent" calls that are routine. Real emergencies get mixed with administrative requests.
What the AI Handles for Medical Practices
| Task | Doing It Manually | With AI |
|---|---|---|
| Book and reschedule appointments | Receptionist phone queue | |
| Send appointment reminders | Manual calls or SMS | |
| Pre-visit intake forms | Paper forms, delayed at clinic | |
| Prescription refill requests | Phone or portal login | |
| Initial symptom triage | Nurse phone screening | |
| Post-visit care instructions | Printed handouts, often lost | |
| Test result notifications | Callback queue, 2-3 days | |
| Monthly cost | €2,500–€4,000 (staff) | €29–€149 |
Example Conversations
Prescription refill request
Symptom triage
Compliance & Data Security
Medical practices operate under strict data protection requirements. Conversify uses end-to-end encryption, stores patient interaction data in GDPR-compliant regions, and does not use conversation content to train third-party AI models.
The AI performs administrative triage only. It never diagnoses, prescribes, or provides medical advice beyond pre-approved educational content. All clinical decisions remain with licensed practitioners.
Audit Trail
Every patient interaction is logged with timestamps. Export logs for compliance reviews, quality assurance, or dispute resolution.
FAQ
Can patients book directly without calling?
Yes, for routine appointments and follow-ups. For new patient consultations or urgent slots, the AI checks availability and confirms with your staff before finalizing.
Does it integrate with our practice management system?
Conversify connects to Google Calendar and Outlook natively. Custom integrations with PMS platforms like Halaxy, Cliniko, or Praktika are available via API.
How does escalation work for emergencies?
You define escalation triggers. Keywords like "chest pain," "difficulty breathing," or "severe bleeding" immediately alert on-call clinical staff via SMS with a conversation summary. The AI never attempts to diagnose emergencies.
Focus on Patients, Not Paperwork
Conversify automates booking, intake, and triage for your practice — securely, compliantly, and 24/7.
Start Free Trial